Refund Policy
One Family Marketplace Return & Refund Policy
We want you to be satisfied with your purchase. If there is a problem with your order, please contact One Family Marketplace so we can assist you.
Returns
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the product must be:
- Unused
- Unopened
- In its original packaging
- In resalable condition
- Accompanied by the original order information
Products That Cannot Be Returned Once Opened
For health, hygiene, and safety reasons, certain products cannot be returned once the original packaging, seal, or protective wrapping has been opened.
This includes, but is not limited to:
- Soap, body wash, lotion, deodorant, shampoo, and other personal-care products
- Toothpaste, mouthwash, dental floss, and oral-care products
- Vitamins and other ingestible products
- Toilet paper, facial tissue, paper towels, napkins, and similar hygiene products
- Cleaning products, disinfectants, bleach, detergents, and household chemicals
- Hand sanitizer and rubbing alcohol
- Bottled water
- Any other consumable, sanitary, personal-use, or health-related product that has been opened or used
These restrictions help protect the health and safety of our customers.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, leaking, or incorrect, please contact us as soon as possible after delivery.
We may request photographs of the product, packaging, and shipping materials.
After reviewing the issue, we may provide:
- A replacement,
- A refund, or
- Another appropriate resolution.
Opened products may still qualify for a refund or replacement when the product was damaged, defective, or incorrect when received.
Refunds
Once an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow additional time for your bank or card issuer to process the refund.
Shipping Charges
Original shipping charges are generally non-refundable, unless the return is the result of a damaged, defective, or incorrect product.
Customers may be responsible for return shipping costs when returning an eligible product for reasons unrelated to an error with the order.
Final Sale Items
Products specifically identified as Final Sale cannot be returned or refunded unless they arrive damaged, defective, or incorrect.
Questions About a Return
Before returning any product, please contact One Family Marketplace Customer Support with your order number and the reason for the return.
Do not send a product back without receiving return instructions first.